Our aim is to provide the data that you need in an accurate and timely manner. Sometimes, you may have difficulties finding this information. Also, you may have questions about how the website works, how to give us feedback and how we use your data. This page aims to help you do that.

We have tried to make this web service as easy to use as possible. However, there may be times when you are unable to find the information you need. The How to Use guide provides brief instructions on how to get the best out of the service, advice on the search function and a description of how we collect and publish our data.

Some of the terms and acronyms used in the airport entries may be unfamiliar. In other circumstances, we have had to abbreviate terms for technical reasons. For a full list of definitions and abbreviations, please refer to the Glossary.

We understand that protecting your information, whether personal or business-related, is important. We have developed a privacy policy that details how we use the data and how you can protect against unwanted communications.

If you have trouble accessing the service, please contact us directly. We will try to solve your problems as soon as possible, so you can return to using the service.

If you have forgotten your password, please use the Forgotten Password tool on the Login Page.

To change your password, please follow the steps in the guide: How to Change Your Password.

Please ensure that you Logout before you exit the website and close your internet browser. If you do not Logout, you may experience a delay before you are able in Login again.

If you have been inactive for a while (30 minutes or so), then you will be logged out automatically. Please Login again on the Home page or Login page.

Some of the information on this website is free to access. To view full contact and technical details about airports, their service companies and other reference information requires subscriber access. To purchase a subscription, please go to our Subscriptions page.

Our data is covered by international copyright laws. Please refer to our Terms and Conditions page to see further details regarding copyright issues.

If you would like to use our data as part of your daily business operations, please purchase a subscription.

If you would like to use the data within your own systems, please contact us about obtaining a data licence.

We try to ensure that we cover all airports, ground handlers and service companies to suit our market. If you find that your airport or company is not listed, then please contact us directly and we will arrange to update our data.

Within aviation, changes can occur very quickly and our aim is to reflect these changes as soon as they happen. Sometimes, we may miss these changes. If you find that an entry is incorrect, please contact us and we will update the listing.

Our data is provided for pre-flight planning purposes only. Please do not use this information for navigation purposes. Please refer to the aircraft operator procedures, relevant authorities and charts for navigation data. We aim to ensure that all our data is current, although incorrect information may be published. We accept no liability for loss or damage caused by using our information.

This site has been created to serve the needs of the air transport industry. We take great pride in our work and aim to deliver the best possible service for our customers. We welcome input from users of the service and will listen to any suggestions that you may have for improving the quality of the data, usability of the website or on any other matter.

As more people use the site, so it becomes an increasingly important part of the air transport industry community online. We welcome enquiries about advertising on our site and if you would like to know more, please visit the Advertising section.

Airportdata Editorial Office
Penton Media Commercial Aviation Group
Office D3A, Fairoaks Airport
Chobham
Surrey GU24 8HU
United Kingdom

Tel:	+44 1276 855538
Fax:	+44 20 8609 0048
e-mail:	info@airportdata.aero
Web:	www.airportdata.aero